Harikrishnan Lakshminarayanan

25+ years of Techno Functional IT and Manufacturing Consulting experience, worked in various sectors including Mines, Marines, Manufacturing, Automobile, Aerospace, Hotels, Hospitals, Schools and Colleges. Customization/Localization/Personalization/Integration on Oracle eBusiness Suite of Applications. Developed Custom Applications integrated with Oracle Apps, SAP, MS Dynamics Got trained in International Standards and offered automation solutions to various critical problems. Omnichannel CRM solutions for large enterprise Call Centers integrated with Genesys, Dialog Flow, Salesforce, Bigquery, Data Studio.

Early life[edit | edit source]

Harikrishnan was born in Madras, Tamil Nadu, India on 3rd November 1974. His father was a Cashier in Indian Railways and his mother raised the children. He has 2 sisters and a brother. He was interested in philosophical topics at an early age and had Quest for Learning.

Harikrishnan studied his primary schooling at Sri Sankara Vidyalaya Higher Secondary School, Chennai. He continued his Higher Secondary at Jaigopal Garodia National Higher Secondary School, Chennai. He completed his Bachelor of Science specialized in Mathematics from Agurchand Manmull Jain College, Chennai and Master of Business Administration specialized in Financial Management from Indira Gandhi National Open University, New Delhi.

Education[edit | edit source]

MBA Financial Management from IGNOU, New Delhi
B.Sc. Mathematics - University of Madras, Chennai

Work Details[edit | edit source]

Period	Role and Organization	Description of Responsibilities
September 2023 - Till Date	General Manager Information Technology at RIKUN Manufacturing Private Limited	Managing Information Technology requirements for RIKUN Lean initiatives, Realtime Monitoring and integrating Manufacturing Execution Systems and SAP S4/Hana.
September 2021 - August 2023	Consultant at Tulip Interfaces, USA	As a contractor for development of Library Apps for various manufacturing domains and development of custom widgets and connectors
December 2019 - August 2021	Technical Manager at SmartConnect Technologies	Involved in Implementation and support of Custom CRM applications and vehicle tracking for Roadside Assistance using ASP.Net C# Entity Framework/Hibernate. Implementation of Genesys integration with Salesforce, Dialog Flow, Bigquery and Datastudio, Genesys Designer
August 2014 - November 2019	Technical Lead at Contec India	Development and support of Custom Solution for Post Sales Service, Repair, Warranty management and invoicing, using ASP.Net, C#, Entity Framework
August 2009 - August 2014	Technical Manager at Sanmina India Technologies	Managing Manufacturing, Financials and Warehouse Management applications in Oracle eBusiness Suite of Applications and offering techno-functional training for College Graduate Intern Program Involved in Internal Audits and Compliance
March 2008 - July 2009	Business Architect at Satyam Computer Services	Customization of Oracle Apps R12i for Aircraft Manufacturing Client (Korean Airlines), Custom Solution integrated with SAP R/3 for Tyre Manufacturing Client (Goodyear Dunlop Tyres), SaaS solution with MS Dynamics ERP, Custom Solution for Central Leather Research Institute, Automated Software Test Management Solution
July 2005 - February 2008	Supervisor - Oracle Manufacturing at Sanmina India	Manufacturing Manager supporting Oracle Manufacturing, Inventory, Warehouse and Quality module Oracle eBusiness Suite 11i. Migration from SAP to Oracle Apps, Upgradation from 11.03 to 11.5.10, Customization, Localization, Personalization, Custom Procurement App integrated with Oracle Apps
May 1999 - June 2005	Executive Systems at International Components India Ltd	Managing business operations and systems, liaising with Statutory and Regulatory Authorities, Internal Quality Audits on ISO, EMS, OHSAS. Training Executives and Operators

Awards[edit | edit source]

Transdisciplinary Excellence Award, 2022 Siddha Vetha, USA

Best Trainer of the Year, 2007, Ripe Academy, India

Certification[edit | edit source]

Foundations of Digital Marketing and E-commerce, Google
Enterprise Architecture, St.Petersburg Polytechnic University
Master Assessor ZED (Zero Effect and Zero Defect), Quality Council of India
Professional Scrum Master, scrum.org
Financial Management, XLRI Jamshedpur
Diploma in RDBMS, Software Solutions Integrated Ltd
Post Graduate Diploma in Computer Science, Bureau of Data Processing Systems

Projects Handled[edit | edit source]

Mines[edit | edit source]

Rough Block Mining
Granite Slabs Production
Granite Monuments Production

Marines[edit | edit source]

Fishing
Marine Food Processing

Agro[edit | edit source]

Agro Products

Hotel Management[edit | edit source]

Luxury Hotels Management
Room Management
Service Centers Management
Restaurant Management
Bakeries / Food Chains Management

Hospital Management[edit | edit source]

Hospital Management
In Patient / Out Patient History Management
Pharmacy Management

College and School Management[edit | edit source]

College / School Management
Students Administration
Syllabus and Exams Management
Hostel Management
Transport Services Management
Canteen Management
Stores Management
Remote Online Training / Learning Management

Manufacturing[edit | edit source]

Industrial Components Manufacturing
Consumer Goods Manufacturing
Leather Goods Manufacturing
Automobile Manufacturing
Aircraft / Aerospace Manufacturing
Life Science / Cell and Gene Therapy

Garments Production[edit | edit source]

Ready made garments production
Tailoring / Garment Training Management

Non-Profit Organizations[edit | edit source]

Temples Management
Orphanages / Old Age Homes Management
Educational and Charitable Trusts Management

Travel and Tourism[edit | edit source]

Travel Ticketing
Tour Planning
Event Management
Memberships

Government Related[edit | edit source]

Pension Processing at Accountant General's Office
Postal Pickup/Delivery Vehicle Management

Call / Supports Management[edit | edit source]

Customer Care Centers
Omni-Channel CRM Management
Enquiry / Sales / Spares / After Sales Services Management
Road Side Assistance Management
Insurance and Portfolio Management
Warranty Management

Standards and Safety[edit | edit source]

ISO 9001:2015 Quality Management System
ISO/TS16949 & IATF 16949:2016 Quality Management System for automotive industry
ISO 13485 Medical Devices QMS
ISO 14001:2015 Environmental Management System
ISO 45001:2018 Occupational health and safety management systems
Zero Effect Zero Defect (ZED) Quality Management

Software Solutioning[edit | edit source]

Customization / Personalization / Localization of Oracle eBusiness Suite
Integration with Oracle / SAP / Dynamics / ERP and Salesforce CRM systems
Integration with Genesys / Azure / Google Dialogflow / Big Query / Data Studio
Genesys Call Flow Designing and Management
Custom Software Application and Development
Custom cloud ERP/CRM Development and Support
Learning Management Systems
Static and Dynamic Website Management
Integration with Telephony / IVR / SMS / WhatsApp / Email
Gas Agency Management
Route Card Automation of Indane Gas Cylinders Tracking and Management
Business Process Automation
Business Intelligence Reporting

Training and Consulting[edit | edit source]

Inhouse/Remote Online Corporate Training
Graduate Interns Techno-Functional Training
Train the Trainers
Standards Training
Soft Skills and Employability Training Program
Agile Project Management
Business Process Modelling and Gap Analysis
Enterprise Architecture Consulting

Countries Visited[edit | edit source]

Resident of India, visited Singapore, Thailand, Hong Kong, Japan, Germany, UAE, USA

Trekking[edit | edit source]

Podhigai Hills, Tamil Nadu
Velliangiri Hills, Tamil Nadu
Sathuragiri Hills, Tamil Nadu
Sholingar Hills, Tamil Nadu
Tiruvannamalai, Tamil Nadu
Parvathamalai, Tamil Nadu
Tirupati Hills, Andhra Pradesh
Sabarimala Hills, Kerala
Haridwar, Rishikesh, Uttarakhand
Manali, Himachal Pradesh

Volunteering[edit | edit source]

Served as Secretary at Friends Educational and Charitable Trust, Chennai
Served as Member at Students Educational and Charitable Trust, Chennai
Serving as Managing Trustee at Araneri Trust, Chennai